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How 8ran Handles Your Personal Data

At 8ran, we treat your personal data with care — from the moment you open an account to every deposit you make via UPI, Paytm or PhonePe.

Data collected only for account operationEncrypted storage at rest and in transitYou control what we holdRequests processed within 30 daysJurisdiction-specific rights apply
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8ran How 8ran Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we hold your data, want to correct something on your account, or need to submit a deletion request, our privacy team is ready to help. We aim to respond to every data-related query within five business days, and to complete access or deletion requests within thirty calendar days of verification.

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Email Privacy Request

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can verify your identity before processing any changes to your record.

Live Chat Support

Start a live chat session from your account dashboard any time between 09:00 and 23:00 IST. Quote 'privacy request' at the start of the chat and the agent will route you directly to the data team.

Written Correspondence

For formal legal notices related to data processing, send written correspondence to the address listed at the bottom of this page. We acknowledge receipt within two business days and respond within the statutory period.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply technical and organisational safeguards at every layer of our platform — from encrypted database storage to session-token rotation at each login.

Encryption in Transit and at Rest

All data moving between your device and our servers travels over TLS 1.2 or higher.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how pages perform.

Account Security Practices

Every login attempt is logged with a timestamp and device fingerprint.

Data Retention Periods

We keep transaction records — including Paytm and PhonePe payment references — for as long as required by applicable financial…

Who Has Access to Your Data

Internal access is restricted to staff whose role requires it — account verification, payment processing and fraud prevention teams.

Requesting Changes to Your Record

You have the right to access, correct or delete the personal data we hold about you.

Common Questions About Your Privacy on 8ran

Below are the questions we hear most often about how 8ran handles personal data, what rights you hold, and how to act on them. If your question is not covered here, reach us directly through live chat or email.

We collect your name, email address, phone number and the device identifiers your browser or app sends. When you deposit via UPI or Paytm, the transaction reference is recorded against your account for reconciliation and fraud-prevention purposes.

Send a data-access request to our privacy email with your registered account address in the subject line. We verify your identity, then deliver a structured copy of your account data within thirty calendar days of confirmation.

Yes. Submit a deletion request via email or live chat. We remove your profile and transaction history within ninety days, except for records we are legally required to retain — such as financial transaction logs tied to UPI or PhonePe payments.

We share data only with payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with identity-verification providers where local law requires it. We do not sell or rent your data to advertisers or data brokers.

Payment references and transaction amounts are kept for the period required under applicable financial and anti-money-laundering regulations in your jurisdiction. Once that period expires, records are securely deleted from active and backup storage.

Your rights depend on local law and are available where local law permits. We apply consistent technical protections across all accounts, but the specific legal entitlements — such as the right to erasure — are governed by the regulations applicable in your state or territory.

Contact our privacy team first via live chat or email — we aim to resolve concerns within five business days. If you remain unsatisfied, you may escalate to the relevant data-protection authority in your jurisdiction as permitted under applicable law.

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